Jackie Freiberg is one of the best female business speakers available in today’s market place. Jackie is a connoisseur of Companies that Blow the Doors Off Business-As-Usual. Since the publication of her newest book GUTS! Companies that Blow the Doors Off Business-As-Usual, she is in high demand to deliver practical business strategies that prove to increase productivity, retention, service, loyalty and profitability.

Jackie takes you inside some of the best and most admired companies in the world. You get a first hand look at the business case behind the strategic thinking, processes and practices of Gutsy leaders. You’ll discover how to create a culture where employees are willing to do whatever-it-takes to be more productive and deliver the kind of service that rightly earns you employee and customer LOYALTY!

Jackie’s proven business solutions will help make your organization more competitive, more profitable and a more enjoyable place to work. Learn from her on-site research at companies such as: Southwest Airlines, SAS Institute, USAA, Synovus Financial, and Ernst & Young.

Jackie’s goal is to help you create a place where people WANT to work and customers CHOOSE to do business.

You’ll walk away with a variety of unconventional but highly successful business strategies that you can translate immediately into your own concrete formulas for success.

Gutsy Leadership
Creating a workplace that explodes with Productivity, Passion and Profitability.
The challenges facing companies in a global economy will demand more than conventional thinking and business as usual. The world is not changed by those who are unwilling to take risks. No Wimps! It takes GUTS to move an organization in bold new directions. It takes GUTS to get out on the lunatic fringe where new breakthroughs are found.  It takes GUTS to come down from the Ivory Tower and talk to people in a human voice that’s intimate, inviting and authentic.  It takes GUTS to blow up the old rules and free smart people from dumb processes that limit their potential. It takes GUTS to lead with love and trust rather than manage by abstract authority and fear. It takes GUTS to make work fun and not take yourself too seriously.  It takes GUTS to be accountable. 
 
Blow the Doors off Service-As-Usual
Are you worthy of employee & customer loyalty? Discover the GUTSY strategies that create it and sustain it.
Great companies have a “people first” philosophy. They know that when employees feel honored and served there is a reciprocal effect that causes them to provide extraordinary service to their customers. The message is that you can’t do service well externally unless you first do service well internally. Gusty leaders breed a spirit of service within their cultures because they see themselves as servants of the people they lead. Jackie points out that many of us have a tendency to oversimplify the work of our colleagues. Consequently, she advocates the kind of walk-a-mile activities where people in one functional area develop the empathy to better understand the pressures and complexities of their co-workers in other functional areas. Jettison the kind of silo-building, turf protection, and tribalism that renders an organization sluggish and unresponsive. Trade it in for a spirit of collaboration, teamwork and unity. The result will be a seamless approach to serving your customers. 

Re-Recruit Great Talent
Be an employer of choice by building a culture that attracts, recruits and retains loyal, engaged and passionate employees.
Gutsy leaders surround themselves with extremely bright people. The people you hire today will determine the culture of your organization tomorrow. Will it be a culture where action-oriented people do whatever it takes to provide world-class service? Will it be a culture where people are committed to serving each other and building team unity across functions?  Will it be a culture where people make work fun? Culture is one of biggest levers you have in building an organization where talented people want to work and choose to stay. This part of the presentation emphasizes the importance of attitude (yours and theirs) in the recruiting and hiring process. Jackie builds a compelling business case for being absolutely rigorous about attracting and hiring people who are already predisposed to protecting and promoting the values driving your organization. Then she shows you how to re-recruit and retain your star talent!
 
Building Your Brand from the Inside-Out
Learn how to create a purposeful culture to increase passion, productivity and profits.
Today, more and more organizations consider culture a bottom line issue. After all, whether it is positive or negative, purposeful or accidental, culture impacts bottom line measures ~ recruiting and retaining talented people, service, productivity, efficiency, and safety.

In this theme Jackie shows you how some of the most admired corporate cultures in America, such as Southwest Airlines, SAS Institute, USS Benfold, Synovus Financial, and Ernst & Young, have purposefully created legendary cultures ~ places where passion and productivity create long-term profitability.