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| John Hersey |
| Businessman, Speaker, Author, and Management Coach |
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Fee Code: 2 |
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Anyone can deliver a speech. Awakening, Inspiring and Igniting leadership that produces measurable results, that's a different matter.
Before implementing John’s Creating Contagious Leadership program, one region of Wells Fargo Home Mortgage was ranked #22 out of 28 U.S. regions. Within 12 months, it was ranked #2 and today has been ranked #1 for 12 consecutive months.
John’s solutions are applicable to real life situations because he has real life business experience.
At the age of 28, John was Vice President of Marketing for a $1 billion bank, the oldest and one of the largest mutual savings banks in North America.
By the age of 34, he was Senior Vice President of one of the largest advertising agencies in the country.
An entrepreneur at heart, John has helped launch three companies, including a running shoe company, a distribution company with operations in the United States and 10 foreign countries, and a publicly traded telecommunications company.
He has been awarded the distinction of Certified Professional Behavior & Values Analyst.
He is Past President of the Arizona Chapter of the National Speakers Association.
John is a sought-after columnist on leadership, and is the featured Leadership Columnist for The Business Journal of Phoenix, Arizona.
John is the author of Creating Contagious Leadership and his soon to be released book, Stop Selling and Help Me Buy.
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Creating Contagious Leadership
Based on his highly acclaimed book, Creating Contagious Leadership, John explores the habits and qualities that Contagious Leaders practice to create winning organizations. When embraced, these habits spread from one person to another, producing an environment that is rich with leaders. Creating this culture is neither expensive nor complex.
Infuse your organization with a renewed sense of commitment, excitement and possibility by challenging each person to practice the habits of contagious leadership.
The Action After Satisfaction
John demolishes the myth that customer satisfaction is the ultimate goal while serving up afew simple strategies for moving satisfied customers toward Customer Involvement, where the real pot of gold resides. After investing millions to create satisfied customers, many organizations and sales people drop the ball before realizing a return. Although one of John’s clients had a customer satisfaction rate of 91/3%, less than 8% repurchased the product when given an opportunity to do so. Customer satisfaction is most powerful when treated as a launch pad for customer involvement.
Stop Selling And Help Me Buy
Help your salespeople adapt to customers and prospects so they can create an opening for their offer, increase sales, and build strong, long-term relationships.
Regardless of product category, it has been scientifically documented that we all prefer buying from people we like. It is no surprise then that the people we like the most are just like us. There is a GAP between “US” (the sales leader) and “THEM” (the purchaser). Through this workshop, John helps the participants narrow the GAP. John will transform the way your people think of themselves and how they view customers and prospects. If increased sales productivity is your goal, this step-bystep approach of applying behavioral techniques to the sales process offers a powerful solution. This workshop is highly interactive and includes individual and group roleplaying. The participants will effectively learn to slow down, get to know the customer/prospect, and improve their sales productivity.
Speak And Be Heard
Participants gain a deep insight into their own communication style, learn to recognize the preferred communication style of others, and adapt to the other person for more effectiveness.
This program involves individual and group role-playing plus team and group activities that help participants learn to master the essential ingredients of effective communication and leadership. The net result is that individuals develop a renewed sense of contribution to the organization, teamwork and productivity improve, and there is an overall increase in optimism and creativity.
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"A critical outcome of the meeting was to inspire and prepare our leaders to embark upon a number of aggressive goals for 2005. Your speech played a role in helping us achieve that outcome."
- Michael D. Miller, President, Scottsdale Insurance Company
"You delivered an excellent address that was both informative and entertaining and I would call on you again quickly if I were looking for someone to address a key topic that concerns us all: leadership."
- Don Henniger, Publisher, The Business Journal
“John’s approach was very effective across our Region. His message is simple, he delivers it very well and he brings a fresh perspective on how to approach your business, regardless of what that business is.”
- Tim Disbrow, VP, Region Manager, Wells Fargo Home Mortgage
“Thanks for a great presentation – it was truly the hit of our sales training session. Your energy, enthusiasm and content were fabulous.”
- Kevin Hickey, President & CEO, NETPRO Computing, Inc.
“In this day and age in which we are bombarded with information, it is increasingly difficult to deliver a captivating and compelling message that stands out amidst the white noise. Your presentation stood out as the highlight of our meeting.”
- Mario DiBlasi, President
“During my career with IBM,AT&T, and DSI, I have had the opportunity to watch dozens of well-known, top-flight speakers in action. I must admit, however, that I have not seen a higher IMPACT performance on an audience than John’s.”
- Bill Conwell, Senior VP, Data Systems International
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