Francis X. Maguire’s great gift is his ability to find the hidden treasures in every endeavor’s most important asset, its people.

One of corporate America’s proven achievers and innovators, Frank Maguire was a founding senior executive at Federal Express, and served in a variety of senior executive positions with Kentucky Fried Chicken, ABC and American Airlines during benchmark years in the history of each.

Frank Maguire served in the executive offices of President’s Kennedy and Johnson. He was one of five invited to the table to both ‘imagine’ and initiate Project Headstart.

He now heads Maguire Communications. His public speaking and seminar practice is based on a set of “Maguire Absolutes” - immutable truths – informed by experience.

While at Federal Express, Frank Maguire’s “absolutes” turned the companies “absolutely, positively overnight” commitment from a hope into a reality. Fred Smith, Chairman and Chief Executive Officer of Federal Express, credits Mr. Maguire with having created the corporate culture that resulted in Federal Express being named “The Top Corporation of the Decade” by Fortune magazine.

Frank teaches the same leadership skills that he used to recognize, launch and nourish, the careers of Ted Koppel and Charles Osgood during his tenure as the director of program development for American Broadcasting Company.

As senior vice president of marketing at Kentucky Fried Chicken Corporation, Frank counseled Colonel Harlan Sanders and John Y. Brown when KFC was the fastest growing company on the New York Stock Exchange.

While with American Airlines, Mr. Maguire played a key role in expanding the company’s services to Hawaii, the South Pacific and the Caribbean.

If Francis Maguire isn’t giving a keynote address or seminar on leadership communication skills, you’ll find him on his boat or traveling the planet with his wife, Carmel Rivello Maguire.

Here is a brief overview of Frank Maguire's repertoire of speeches. All speeches can be customized to meet the client's specific objectives:

Creating Customer Equity
There are thousands of books on customer service. But most corporations fail to see the customer as their core equity . After all, customer relationships are hard to measure and never appear on a balance sheet. But in the long run, companies with carefully-managed customer relationships survive and prosper.

Learn:
-The key signs of having good customer relationships
-How to measure customer equity and report it
-What it takes to build customer equity
-How to teach staff the basics of customer relationship building
-What employee validation really means

The Three Keys to Corporate Success 
Some things never change. Find out what Frank Maguire says are essential to any company’s success -- yesterday, today and tomorrow.

Learn:
-The immutable truths and practical skills that contributed to the invention and success of companies such as FedEx, KFC, BMW and Coca-Cola
-What passion, choices and relationships have to do with the bottom line
Why companies have to be likable

Communications: The Critical Test For Corporations and the People Who Work for Them
Effective internal communications are the central nervous system of the corporation. When communications are not effective, people feel anxious and confused and they’re less productive. Frank Maguire defines communications simply as: message sent, message received and message responded to. It boils down to establishing credibility, respect, openness and trust.

Learn:
-The importance of managers in communicating to staff
-How to teach managers to communicate effectively
-How communications can create enthusiasm, initiative and creativity
-The role of communications in creating the corporation’s culture

Who Cares About Leadership?
Enormous productivity pressures, intense competition, and the stress involved in managing today’s workforce all contribute to an increasing attitude of cynicism toward the idea of "leadership." Yet leadership still matters and it can be learned. But it has to be practiced and personalized. Find out why Frank Maguire thinks leadership takes both courage and confidence : the willingness to go out on the end of a diving board and jump. It takes vision: the ability to see around the corner. It takes practicality: the skill of knowing what needs to be done to make it feasible for people to execute your requests. And it takes genuine enthusiasm for the effort: energy that must be passionate and real.

Learn:
-The difference between leading by edict and leading by persuasion
-How courage and confidence , vision, practicality and enthusiasm work together to develop a dedicated workforce
-When to look back: is anyone really following the leader?
-What to do when leadership - yours or someone else’s -- seems to be failing

The Simplicity of Sophisticated Selling
Almost every element of business has a selling component, yet this important concept is almost never taught in business schools. Selling skills are typically taught through on-the-job training. But there’s a philosophy underpinning effective selling and a winning approach that cannot fail. Frank Maguire boils it all down to listening with an open mind , hearing with understanding , and maintaining a sense of urgency and mission. Selling is an art, and the finesse needed in sophisticated selling is not taught as much as it is caught!

Learn:
-The role of concrete communication
-How to know the business intimately
-Keys to maintaining the sense of urgency and timely response
-How to harness your commitment to