Tom Connellan is called when companies like Marriott, Dell, and GE want to take their performance to another level. And with good reason. Whether it’s an hour-long keynote or a day-long interactive session, Tom’s unique set of experiences will make his appearance a meeting highlight.

Dr. Connellan is a former member of The Michigan Business School faculty, and brings depth of knowledge and breadth of experience to your meeting. As a company founder and former CEO, he knows first-hand the importance of what it takes to grow a business. Tom started a service company in the health care field and built it into a network of 1200 instructors servicing 300 hospitals and most of the Fortune 500 firms. Two different Surgeon General reports cite the firm’s program quality. He’s worked in manufacturing and sales. Tom knows what it’s like to be on the firing line of business and audiences connect with this practical experience.

The author of seven books and numerous articles, and has been quoted in leading publications such as U.S. News and World Report and The New York Times. A Guest Lecturer at The University of Michigan, he’s been the Editorial Director of four management and personnel magazines, a first level supervisor, and a company president. The American Management Association identified him as "one of the leading organizational development thinkers of our times."

Creating Exceptional Customer Experiences!
Because customers are the lifeblood of any business, their quality of their experience with your company is a leading indicator of your financial health.

Tom's basic premise about brands and customers is that "a brand does not and cannot exist separately from your customer’s experience." As he puts it, "your customer’s experience is your brand!"

Tom shows participants how creating exceptional customer experiences — something he calls "experiential branding" — creates astounding levels of customer loyalty. His copyrighted customer experience model has proven valuable for company after company that wanted to jump-start their efforts.

High Performance Leadership
Now you can give your leadership team a set of proven tools that permanently turns around marginal performers within 60 days, boosts and sustains the achievement level of good solid performers, and consistently maintains the already stellar results of top performers!

Tom’s research on high performance over the last twenty years has covered astronauts, CEO’s, Rhodes Scholars, female world leaders, manufacturing operations, top students, top performing sales reps, military achievers, U.S. presidents, and others.

Making the Right Things Happen in a Changing World
We live in an increasingly upside-down world. To quote the great sage Yogi Berra, “even the future ain’t what it used to be.” The scope, complexity, and rate of change is increasing in virtually every organization. Yet, individuals at all levels must keep focused on producing results — even in the face of greater instability.

What’s more, in these times of flattened organizations, people have to be able to do more with less. That means finding behavioral leverage points where a small shift in behavior produces a large shift in performance.

Just as a laser’s effectiveness comes from focusing energy on one point, change is effective only with a laser-like focus on value creation. This session shows how to align change to accomplish organizational goals.

If you’re looking for ways to keep forward momentum going in turbulent times, this presentation is a good choice for you.